Tech Support Channels
A 1–Hour Response Time Guarantee
We provide a 60 min response guarantee for every ticket or e–mail that you send to the technical support staff. We’ll rapidly answer all typical inquiries and forward right away the case to our sysadmins if further assistance is needed. If you order the Optional Managed Services package, we will carry out any of the included server management tasks at a time that has been agreed upon beforehand.
An Excellent Customer Service
If you require any assistance while working with our Website Control Panel or with any of the applications that we have pre–installed on the dedicated web hosting server for you, don’t hesitate to reach the technical support team at any moment through the ticketing system. Plus, in case you need help administering your dedicated web hosting server, you can make use of the Optional Managed Services package, that includes weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting procedures, data backup hard disk storage space, etc.
An Intuitive Help Section
Each Linux dedicated servers hosting package is fitted out with our charge–free Website Control Panel, which features an extensive knowledgebase plus a set of step–by–step video tutorials. Whenever you require help while working with the Website Control Panel, just hit the Videos or Help buttons situated in the top right corner.