The client support that you will get from your cloud website hosting company is really important, no matter if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an active account. Prompt and accurate info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a real hosting supplier and not from some reseller. If you obtain a hosting account through a company that doesn't own its servers and it cannot access them right away, it is almost certain that you will wait for a couple of days so as to have a response to any question, therefore your websites may stay offline for quite a while. In contrast, a supplier that offers different options for communication and has a technical support staff available all the time can assist you right away and help you limit or totally avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Website Hosting
All our Linux cloud website hosting packages feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our web hosting services before you make an order or you are an existing customer and you have any question or a issue, you'll be able to contact us at any time, including weekends and holidays. We have multiple channels to contact us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any issues that require more time to research and take care of. Unlike many other web hosting service providers, our trouble tickets come with a warranted maximum reply time of just one hour, thus whatever the problem is, it will be resolved timely and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you'll be able to reap the benefits of our 24/7 technical support services even on official holidays. All of your sites will be available all the time and so will we. With various contact options, you will be able to choose the easiest way to get in touch with us and inquire about our solutions if you do not have an account yet, or get assistance in case you are already among our customers. You are able to give us a call, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time warranty, though it rarely takes more than 20 minutes to get assistance regardless of the nature of the problem. With our customer and technical support services, we are there for you when you need us, not a couple of days after that.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server plan that we provide includes 24/7 customer and tech support, therefore if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you're able to get in touch with us at any time, even holidays and weekends. For your benefit, we offer different ways of communication - phone support with several local numbers internationally, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it is much easier to monitor what's going on. The maximum warranted reply time for all e-mail messages and tickets is one hour, however it rarely takes that long to get assistance. If you add the Managed Services upgrade that we supply, our admins can also help you with any kind of third-party software difficulties.