Though this isn't the most importantfactor in order to identify a reliable cloud website hosting supplier from a bad one and a reseller from an actual supplier, the option to call and talk with a live person is an indicator that you aren't dealing with a one-person service provider and that you will be able to reach someone if you're in need of help. The telephone support for web hosting services may range from basic to expert, therefore the issues which can be resolved with a call vary depending on the supplier. In most cases, these issues are more basic and include billing or 1st level technical issues because more complex issues often require a support ticket where both you and the administrators can track what's going on with a given issue. However, the option to call your supplier can save you considerable time and efforts for the numerous small issues which may eventually show up at the time you manage your web hosting account.
Phone Support in Cloud Website Hosting
We believe that being able to talk to a live agent is very important, so we have 3 support lines globally (UK, USA and Australia) and you have the option to contact us on the phone for 14 hours every day. If you consider purchasing one of our Linux cloud website hosting packages
, for example, you will be able to phone us and find more about our services before you order to be sure that we meet all system requirements for your websites. After the order, you can contact us about all the sales or billing issues you may experience, or receive any type of general or basic tech info you need. We've aimed to find the optimal balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, that will help you track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs a day as a part of the support services for each and every semi-dedicated server
plan that we offer. Considering the fact that some issues are more difficult and time-consuming, you'll have to open a ticket if you experience such an issue, still for all general, billing or small-scale tech issues you can always call us and we will help you right away to save you the time you'll have to spend on creating a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your sites on our leading-edge cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the United States of America, the United Kingdom and Australia along with an international number, therefore you'll be able to call the one which is closer to where you live.