If you ever have any inquiries relating to the hosting service or you face a problem with your websites, you will have to get in touch with the web hosting provider’s help desk support team. It may not make a difference how quickly they will answer if you have a generic query, but an issue like a messed up web application update, for example, may lead to your website becoming broken or inaccessible on the Internet. And the longer you wait for the support team to lend you a hand, the longer the website will be offline. If you offer goods or services online, any outage will negatively affect your site and you may lose existing or prospective customers. Many web hosting providers, chiefly resellers, reply to support tickets and emails within twenty four hours, but in the digital age that is far too long, as customers will scarcely ever come back to a website that’s not functioning correctly over an extended interval.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting packages
offer a one-hour reply time guarantee, which goes to say that regardless of what query or obstacle you might have, we’ll always be there to lend a hand. The fact is, it rarely takes more than 30 minutes to get an issue solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our help desk support staff reps are available 24/7, even on official holidays and weekends, so you will get instant assistance at all times. We know exactly how precious time can be, so by the time we answer your ticket or e-mail, we will have explored the matter and, if we haven’t solved it, we will provide you with more information about what you need to do on your end, when the situation demands this. With our support service, you can rest assured that there will be someone to lend you a hand right away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from us, you can take advantage of our lightning-fast support services. You’ll obtain an answer to any ticket posted through the web hosting Control Panel or e-mail sent to our customer and technical support staff in less than an hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes substantially less time to investigate and rectify a problem. We’ll supply you with more details if the solution involves something that should be done on your end. If you touch base with us during official holidays or weekends, the response time will be exactly the same and considering that our support staff is working 24 hours a day, 7 days a week, you’ll obtain timely assistance for virtually any general, technical or billing issue irrespective of the hour.