If your web hosting supplier offers live chat support, you're able to speak to an agent live and learn useful info or get an issue resolved timely. The main advantage of using chat compared to calling to talk to a live person is that you will need just a computer with web access, which means that you won't pay any fees in case you're in a different state or country. In addition, it'll be quicker to copy and paste data like domain names, usernames or error messages i.e. details that are sometimes difficult to provide to the other party over the phone. The live chat is also a considerably faster approach to contact your web hosting supplier's support crew in comparison to using a ticketing system. What's more, in the event that some problem requires a little more time to be taken care of, you can do something else entirely while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible when you are on the phone.