If you’ve bought a web hosting plan and you have some questions with regard to a specific feature/function, or in case you have faced a certain difficulty and you require assistance, you should be able to get in touch with the respective customer support team. All hosting companies use a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, because the quickest way to resolve an issue most often is to submit a ticket. This model of correspondence renders the replies sent by both sides easy to follow and allows the tech support team members to escalate the problem in the event that, for example, a system administrator must become involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will have to use no less than 2 separate accounts to contact the client service team and to actually administer the hosting space. Non-stop switching from one account to another may be a burden, not to mention the fact that it takes quite a lot of time for the majority of hosting providers to process the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting
from us, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while you’re browsing through your files or customizing various account settings. The ticketing system is being closely monitored 24x7 by our client service team and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to get assistance. In stark contrast with certain providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and request information with regards to any billing or technical issue. Besides, you can read a number of help articles, which will help you solve the most commonly experienced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated packages
, which implies that you will not require one more platform to get in touch with our client service team – you can do it on the spot the moment you chance upon an issue. Posting a new ticket requires a couple of clicks of the mouse and finding an older one is equally simple. With our smart search filter, you can swiftly track down any ticket that you’ve submitted in the past. You can submit a ticket at any given time as our tech support team representatives are at your disposal 24 hours a day, 7 days a week and reply in no more than 1 hour, even though it rarely takes that much to receive a reply. With Hepsia, you will have everything in a single location and you can forget about needing to go through two or more platforms to troubleshoot a simple issue.